We are very happy to announce that Two-Way Messaging has been added to PowerDispatch Lite!
Starting Thursday night PowerDispatch customers will be able to receive and respond to all the incoming and outgoing SMS, Email, and Google+ Hangouts ™ messages directly from PowerDispatch on the new messages tab.
Checkout the video tutorial below to learn more about this exciting new feature:
With the new Two-Way Messaging you now can:
Read, send and reply to SMS’, Emails and Google+ Hangouts ™ from the new messages page.
Flag messages in different colors.
Filter messages by type, status and technician.
Open email attachments directly from your account, including reports sent out to technicians.
Control viewing of messages and attachments with new user permissions settings.
Enjoy an improved email message template, (see image.)
Request a Twillio phone number to be implemented to your account.
New job sent via email design:
To enable Two-Way messages: remove Reply-to Email and disable Google Voice in System settings.
Your new default Reply-to Email is now: firstname.lastname@example.org example email@example.com
Give this email to your technicians and referral companies and start recieving sms and emails directly to your PowerDispatch account
For Google+ Hangouts ™: your technicians must add firstname.lastname@example.org to their contacts.
We are very happy about this new Feature and in-case you were wondering the answer is yes, we plan on adding this to PowerDispatch Pro soon.
UPDATED! (to be released on 1/2/2014):
Added real time message notifications!
Displaying your incoming e-mail address on the messages tab so it’s easily accessible.
Approved users can now delete messages.
Tweaked the show company in message behavior.
Added dispatcher filter to messages page.
New Windows 8.1 Metro icons.
Moved tech report notes to attachment.