PowerDispatch Voice, Ad Source Tracking & More

May 11, 2016

Dear PowerDispatch users,

 

Let us show you how we revolutionized dispatching with our new PowerDispatch Voice Dispatching feature.

 

And this is not all! Many more exciting features were recently added to give you effective business insights and to help you customize the software to your specific needs. Our newest features include: Ad Source Tracking, Users and Type Reports, jobs board settings, and much more.

Voice Dispatching

 

Save time by sending jobs to your technicians using our new auto attendant.

 

 

You now have a new job notification option called “Voice”, which enables you to send jobs to your technicians as a voice message that is easy to confirm or decline.

 

To use this remarkable feature simply enable Voice on your Twilio settings page, and you will have the ability to send jobs to technicians using an IVR. Only once the technician confirms the job he will hear the job’s full details and will be able to call the client directly from his IVR. 

 

Voice Dispatching is a unique feature developed by PowerDispatch to improve technician to client response and talk time. PowerDispatch Voice also simplifies call recordings, which is a highly recommended feature with proven results in reducing cancellations and improving closing rates. Click here to read more about our Call Recording feature.

Ad Source Call Tracking

 

PowerDispatch now automatically tracks advertising sources by matching your client’s phone number, so you know exactly how much money you make from each advertisement!

 

  

 

You no longer need to spend extra money and time on advertising tracking software, when everything can be done automatically and directly from your PowerDispatch account.

 

To start tracking your advertisement is easy! Follow the three simple steps below:

  • Buy a new phone number on Twilio settings page (Settings > Integrations >Twilio.)

  • Set the “Forward Phone Calls” field to your office number.

  • Chose the “Advertising Source” that you want to associate with this phone number, (to add more advertising sources to your list go to: Settings > Jobs > Advertising > Add.)

 

After adding a client phone number to a new job in the Add Job page, click on the “Search” button next to the Phone field to view the client’s ad source and recent jobs. You can then click on the result to fill out the client’s information or fill the data manually if desired.


Ad-Source Call Tracking is a premium feature, meaning there will be a charge for it on top of Twilio usage. However, as an introductory rate we do NOT charge for it till the end of 2016 and only Twilio usage charges will apply. This makes PowerDispatch Advertising Tracking one of the cheapest ad source call tracking solutions on the market if not the cheapest overall.

  

Job Board Customization

 

Make your Jobs Board look exactly how you like it!

 

 

Real Time

 

Set appointment status jobs or all jobs with appointments to automatically move to Accepted status (0Min, 30Min, 1Hr, 1.5Hr, 2Hr, 3Hr, 4Hr, 8Hr, 12Hr or 1Day) before appointment time.

* Selecting "All jobs with appointments" only refers to jobs with appointments in the following status types: Appointment, On Hold, Billing, Estimate & Follow up.

 

Closed/Canceled Timer

 

Define for how long Closed and Canceled jobs will appear on the Jobs Board: 0Min, 30Min, 1Hr, 1.5Hr, 2Hr, 3Hr, 4Hr, 8Hr, 12Hr or 1Day after the job was closed or cancel.

 

Font Size

 

You can now change the font size for the jobs board so more jobs will fit in without scrolling. The current default is large as it has always been but we highly recommend you try Medium which is the PowerDispatch Pro size.

 

Additional Customization Options

  • Job’s Since Time is more calling for the eye

  • Job Board auto refresh option with customizable time intervals. 

  • We’ve added a option to enable displaying the appointment start time on the same line as Date for customers who want to use the system in single-line mode.

 

User Report

 

Track your users/ dispatchers performances and overall efficiency.

 

Find out your dispatchers cancellation vs. closing rates and how much money you make from each employee.  For your convenience you can search this report by the Job Date or by the job Created Date and you can also view a list of all the closed and cancelled jobs of each user in the time frame you choose.

Type Report

 

Get important insights about the type of jobs that your company performs.

 

This report is based on your Job Descriptions list and it will show you how many jobs you do of each job type, what is the average ticket per job type, and exactly how much money you are collecting from each type. To make it even more insightful, there are many filters for you to sort your data by: Date Range, Technician, Company and Metro.

 

 

 

For detailed instructions and more information about call call us at (888)933-1033 or email us to support@seyego.com

 

 

 

 

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