Suggestions for email-to-text message issues

If you are having email-to-text issues, there are a few things you can do to help solve them:

  1. Have your technicians save your PowerDispatch account’s email address to their phone You can find your software’s email address in the messages page underneath your filters. Some phone carriers will go over the receiving phone’s contacts and if the receiver has saved an email address that is trying to send messages to that phone’s email they will bypass the phone carrier spam filtering that may be blocking your messages from arriving into that phone’s email address(which arrive into the text app)

  2. Make sure your technicians are using their phone’s default text app to receive texts

  3. Make sure you have set your “Company name” under system settings and that you are set to send either referral company name or master company name under “Show Company in Messages”

  4. Have your technician make sure their phone is up to date with the latest version

  5. Have your technicians call their phone carrier to open a ticket because they are not receiving email-to-text messages from the domain

  6. Leave the Reply-To Email field on System settings page empty.

If you continue to experience issues, please let us know so we can offer additional assistance at (888)933-1033.

Thank you,

The PowerDispatch team

Featured Posts
Recent Posts
Search By Tags
Follow Us
  • Facebook Basic Square
  • Twitter Basic Square
  • Google+ Basic Square
Want to see how PowerDispatch works for your business? 

Create a risk-free trial account right now! 

 * Credit card information is NOT required

PowerDispatch field service management software


PowerDispatch is a leading cloud-hosted field service management software. We make it simple for you to manage all aspects of your business in the most efficient way possible. No training is needed and no credit card is required for your free trial. 




Manage your business, dispatch jobs, communicate with your technicians, and much more. PowerDispatch is the business management software that will give you everything you need for an efficient and simplified workflow. 


© Jobox. All rights reserved.  Terms of Service